1.- DO I NEED TO CREATE AN ACCOUNT?

Yes. To create an account go to REGISTER and follow the instruction

2.- I FORGOT MY PASSWORD AND USER ID

Please go to home page and click Lost your Password? Enter your Username and e-mail address then click on the Send Password button. You will receive a new password shortly. Use this new password to access the site.

3.- HOW CAN I PAY MY ORDER?

We accept the following methods of payment:
Visa
Master card
American Express
Discover
Google Checkout
Phone in Credit Card Info.
Pay pal (Confirmed Address Only)
Mail Check (7 Business Days to Clear)
E check (7 Business Days to Clear)
All payments are made in full at the time of your purchase, if your product has a long lead time you must still pay in full at time of purchase.

We now offer a streamline checkout process for those who do not care to enter their credit card info into our secure server.

If you would like to pay through phone, just order through our cart as normal and choose the “Phone in Credit Card Info” payment option and complete your order.

You will instantly receive an email. Follow the call payment instructions on the order confirmation Your order will be processed immediately after receiving your phone call with your credit card payment.

4.- DO I PAY SALES TAX?

Our store only charges and collects sales tax at a rate of 7% for orders shipped or billed within the State of Florida. Orders shipped or billed outside of the State of Florida and the United States, are not subject to pay sales tax to Aircusa.Com. Please refer to your local states sales tax polices, for laws and guidelines within your state. Some items depending on your state may not be sales tax exempt.

5.- HOW WILL MY PRODUCT BE SHIPPED?

Due to the many mechanical parts, solder connections, compressor, and refrigerants contained in this type of product, air-conditioning condenser orders are shipped on a pallet, strapped and shrink-wrapped and transported via FedEx Freight. Keep in mind that your purchase is transported by a freight carrier (18 wheeled tractor /trailer).

6.- CAN I RETURN MY PRODUCT ?

Free- Shipping. As advertised, is a company courtesy. As you are aware, these costs are actually absorbed by our company in the product total-purchase price. In other words, shipping costs are actual costs paid for by our company to the various carriers.

Returns shall be accepted within 30 days after the product is delivered. For return-approval all products must be in original and new condition in an unopened box and secured on a pallet in the same manner it was shipped. A return authorization number must be obtained from Aircusa.com prior to the return of any product. You shall be responsible for shipping and handling fees at all times. Returns are accepted for complete money back or store credit subject to a *15% restocking fee.

It is strongly recommended that you insure returned product in the same manner as it was shipped. You are responsible for filling a shipping claim should a return be lost or damaged in transit.

*15% is calculated on the product sale price as stated on the original invoice.
**NO RETURNS SHALL BE ALLOWED ON ELECTRICAL PARTS.

7.- DO I HAVE A WARRANTY?

Aircusa.com makes no warranties by expression or implication, including any warranty of merchantability or fitness. Nor do we guarantee or accept responsibility for selection of the appropriate product for a given application.

All customers are well advised to retain the service of a knowledgeable professional for an onsite inspection in order to determine proper suitability and installation for any particular application. We shall honor all product warranties as set forth by the respective manufacturer, and product replacement is subject to said manufacturer’s policy.

Upon receipt of your order, please review the warranty information to ascertain the terms and conditions applicable to replacement. In the event such documentation is missing, please contact our business office for prompt issuance thereof.

In order to validate the product warranty you must secure a receipt from a certified technician to verify that the task was accomplished according to manufacturer guidelines. We cannot process claims under warranty without said receipt unless otherwise approved.

Although there are additional costs for having a certified technician install your product, there is, in fact, extra value for the money. Such advantages of having professional installation include a labor warranty provided by the technician on his workmanship and the validation of your warranty with the manufacturer.

Please note that when a system is correctly installed, a claim under warranty is rare.

If you decide to act as your own contractor, of course, we will not warranty your labor. Any labor warranty must be secured from the person responsible for the install and/or inspection.

In the event that a problem occurs during the term of manufacturer warranty, you must have a certified HVAC technician provide a diagnostic analysis in order to determine what product, if any, is defective.

If a replacement product is required, we will assist you in obtaining the needed product under the manufacturer product-warranty.

In order to initiate the warranty process, an RMA (Return Merchandise Authorization) number must be issued from our Warranty Division. Before an RMA number may be issued, you must, first, have your HVAC technician contact our tech support while on location of the installation so that we may have the opportunity to combine our efforts and property troubleshoot and diagnose the product.

8.- I HAVE A QUESTION ON MY CHARGES

If you have any question please feel free to contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or 1.800.407.2379

9.- HOW LONG DO I HAVE BEFORE RETURNING MY PRODUCT(S)?

Returns shall be accepted within 30 days after the product is delivered. For return-approval of all products they must be in their original condition in an unopened box and secured on a pallet in the same manner it was shipped. A return authorization number must be obtained from Aircusa.com prior to the return of any product. You shall be responsible for shipping and handling fees at all times. Returns are accepted for complete money back or store credit subject to a *15% restocking fee.

*15% is calculated on the product sale price as stated on the original invoice.

It is strongly recommended that you insure returned product in the same manner as it was shipped. You are responsible for filling a shipping claim should a return be lost or damaged in transit.

10.- CAN I CANCEL MY ORDER?

Cancelled Orders are subject to a *15% cancellation fee. You shall be responsible for any shipping charges incurred for the shipment and return of product to our warehouse.

*15% is calculated on the product sale price as stated on the original invoice.

Special Orders may be cancelled within the same business day the order is placed and is subject to a *15% cancellation fee. You also must cover complete shipping costs if product has left the factory. A Special Order is defined as product that is not in stock and subject to special request from the factory.

*15% is calculated on the product sale price as stated on the original invoice.